Privacy policy

Privacy Policy

Effective Date: July 16, 2025 Website: https://shop.skinaa.com Company: Skinaa Private Limited

1. Introduction

At Skinaa Private Limited, your privacy is something we take very seriously and care for deeply. This Privacy Policy explains how we collect, process, use, store, share, and protect your personal information when you visit our website, place an order, or interact with our services online or through customer support.

We comply with the Information Technology Act, 2000 and applicable rules under Indian law, as well as the General Data Protection Regulation (GDPR) for users from the European Union and European Economic Area (EEA).

We want you to feel confident that your personal data is in safe hands. This policy also tells you about your rights and how you can manage your information with us.

2. How We Collect and Use Your Personal Information

We collect personal data in the following ways:

  • Directly from you when you provide it (e.g., at checkout or sign-up)
  • Automatically through technologies like cookies
  • Indirectly from third-party platforms integrated with our website (e.g., payment processors, advertising partners)

This data helps us deliver your orders, provide customer support, personalise your shopping experience, improve our services, and meet our legal obligations.

3. What Personal Information We Collect

We may collect the following categories of personal data:

a. Identity Information

  • Full name
  • Gender (optional)
  • Date of birth (optional — for skincare recommendations or birthday rewards)

b. Contact Details

  • Mobile number
  • Email address
  • WhatsApp contact (if used for order updates or support)

c. Shipping and Billing Address We need your complete address details to calculate shipping charges, deliver orders accurately, and generate GST-compliant invoices for Indian customers.

d. Account Credentials If you create an account, we collect your username, encrypted password, saved preferences, and order history.

e. Payment Information We use secure third-party gateways (such as Razorpay) to process credit/debit card numbers, UPI IDs, and wallet IDs. Please note that we do not store your card numbers or CVV ourselves.

f. Technical & Device Data To optimise performance and security, we collect your IP address, browser type and version, device identifiers, operating system, language and time zone, and access logs.

g. Location Data We infer your city and region using your IP address to show region-specific offers, detect fraudulent logins, and enable localised shipping rates.

4. Information We Collect Directly from You

We collect data when you:

  • Create an account — so you can track orders and save your details
  • Place an order — we need your address, payment method, and contact information
  • Contact customer support — when you chat, call, or email us
  • Subscribe to newsletters or SMS — when you choose to receive marketing updates
  • Participate in surveys, reviews, or giveaways — when you share opinions or feedback voluntarily

We always aim to collect only the minimum amount of data needed for each purpose.

5. Information We Collect Through Cookies

Cookies are small files stored in your browser that help our site work smoothly. We use:

a. Essential Cookies Required for secure login, adding products to your cart, and remembering your session during checkout.

b. Analytics Cookies Used to understand how users navigate our site, which pages are popular, and what may cause visitors to drop off. (Example: Google Analytics)

c. Advertising Cookies Used to show you relevant ads after visiting our site, limit ad frequency, and track the performance of our marketing campaigns. (Examples: Meta Pixel, Google Ads)

You can modify cookie settings in your browser or opt out of certain cookie usage via our cookie banner.

6. Information We Obtain from Third Parties

We may receive additional information about you from:

a. Payment Gateways These provide payment status, transaction IDs, and masked card numbers (e.g., last 4 digits for refunds).

b. Courier Partners We receive tracking IDs, delivery confirmations or failures, and location-based delivery exceptions.

c. Marketing Platforms If you interact with our ads, we may receive your email, device information, and ad-click behaviour to help us retarget or exclude you from seeing the same ad again.

d. Social Media Platforms If you log in using Facebook or Google, we may receive your name, email, or profile picture — but only if you permit it through their consent screen.

7. How We Use Your Personal Information

a. Providing Products and Services We use your data to process and fulfil your orders, send order confirmations, tracking links, and delivery alerts, facilitate returns, refunds, and replacements, and save your preferences for a faster checkout experience.

b. Marketing and Advertising We may use your data to send promotional offers, seasonal discounts, and personalised recommendations, as well as birthday or loyalty rewards. You can opt out at any time via the unsubscribe link in our communications or by contacting us directly.

c. Security and Fraud Prevention We use your data to detect unusual behaviour, prevent unauthorised login attempts or spam, and monitor for fraudulent activity.

d. Communicating with You We use your data to answer product-related questions, notify you about policy or service updates, and send satisfaction surveys after delivery.

8. Cookies

We use cookies and related tracking technologies to keep you logged in, show relevant ads, improve our website's performance, and remember what's in your cart across devices.

You can block cookies at any time in your browser settings, but please note that some parts of our website may not function properly without them.

9. How We Share Your Personal Information

We share your information only when necessary and only with trusted parties.

a. Service Providers We work with carefully vetted third parties, including payment processors, shipping companies, email and SMS tools, and IT support vendors who maintain our servers and security. All partners are contractually bound to confidentiality and data protection.

b. Legal or Regulatory Authorities We may disclose your data if required by a government or tax department, requested through a valid legal process, or needed to defend against fraud or cybercrime.

c. Mergers or Business Transfers In the event of a merger or acquisition, customer data may form part of the transferred assets. We will always inform you if this occurs.

10. User-Generated Content

You may choose to write a review, submit a testimonial, or upload a photo with your order. These submissions may be displayed publicly, featured on our social media or advertisements, or shared with your first name or initials. We will never publish private or sensitive information such as your address or phone number.

11. Third-Party Websites and Links

Our website may occasionally include links to payment portals, social media channels, or partner content. We are not responsible for the data practices of external sites, and we kindly encourage you to review their privacy policies before sharing any information.

12. Children's Data

We do not knowingly collect or store information from individuals under 18 years of age. If you are a parent and believe your child has provided us with personal information, please contact us and we will delete it immediately.

13. Security and Retention of Your Information

a. Security We implement industry-standard security measures, including:

  • SSL encryption (indicated by the padlock in your browser bar)
  • Firewalls and antivirus systems
  • Two-factor authentication for internal accounts
  • Role-based data access within our team

b. Retention We store your data as follows:

  • Account data — until you delete your account or request removal
  • Tax and accounting records — for 6 years as required by law
  • Marketing data — until you opt out
  • Analytics data — for up to 2 years

14. Your Rights and Choices

For Indian Users: You have the right to review your personal data, update inaccurate information, request deletion or withdrawal of consent, and lodge complaints with Indian authorities.

For EU/EEA Users (Under GDPR): You have the right to:

  • Access — see the data we hold about you
  • Rectify — correct inaccurate or outdated information
  • Erase — request permanent deletion of your data
  • Restrict — limit how we use your data
  • Object — stop certain types of processing
  • Portability — download your data and share it elsewhere
  • Complain — file a report with your Data Protection Authority

To exercise any of these rights, please email us at care@skinaa.com with the subject line: "Data Rights Request"

15. Complaints

We are genuinely committed to resolving your concerns. If you feel your data rights have been violated, please reach out to our support team at care@skinaa.com. If your concern remains unresolved, Indian users can file complaints with CERT-In or MeitY, and EU users can approach their country's Data Protection Authority (DPA).

16. International Users

By accessing this website from outside India, you consent to the processing and transfer of your information to India. We ensure all data is protected with legal safeguards and stored on secure servers.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal changes, updated data-handling practices, or changes in our services. When we do, we will post the updated version on this page, notify users via email or a site banner for major changes, and encourage you to review this policy regularly.

18. Contact Us

For any privacy-related questions or concerns, we'd be genuinely happy to hear from you. Please feel free to reach out:

Skinaa Private Limited 
mail Support: care@skinaa.com 
Contact us:+91 8306111587 / +91 7300009735 
Address: B4/176A, Basement, Chitrakoot Yojna, Vaishali Nagar, Jaipur, Rajasthan – 302021, India