Terms of service
Effective Date: July 16, 2025 Website: https://shop.skinaa.com Company: Skinaa Private Limited
Thank you for choosing Skinaa. By accessing or using our website, you agree to the following Terms of Service. We kindly ask that you read them carefully before making a purchase or using any of our services.
1. Our Platform
Skinaa's online store is proudly hosted on Shopify Inc., which provides us with the secure e-commerce infrastructure to bring our skincare products and services to you online.
2. Eligibility and Account Use
By using our website, you confirm that:
- You are at least the age of majority in your state or country, or are browsing under the supervision of a parent or guardian
- You will not use our products or services for any illegal or unauthorised purpose
- You will not violate any applicable laws, including copyright, data protection, or medical advertising laws
- You will not introduce malicious code, viruses, or malware onto our website
We genuinely hope every interaction with us is a positive one. However, violation of any of these terms will result in immediate termination of your access.
3. Accuracy and Timeliness of Information
We work hard to ensure that all product descriptions, prices, and recommendations on our website are as accurate as possible. That said, please be aware of the following:
- Product images are for illustrative purposes only and may not reflect exact shades or packaging
- We are not liable if any information on this site is incomplete, outdated, or inaccurate
- We reserve the right to update or change any content without prior notice
4. Modifications to Services and Pricing
We reserve the right to:
- Update product pricing without prior notice
- Discontinue or suspend products or services, temporarily or permanently
- Modify offers, discounts, or bundles at any time
We are not liable to you or any third party for such changes, suspensions, or discontinuations.
5. Products and Services
Some of our products may be available exclusively through our online store, subject to availability. A few important things to keep in mind:
- All returns and exchanges are governed by our official Refund Policy
- We make every effort to display accurate colours and images, but we cannot guarantee that your screen will reflect the exact shade or packaging
- We reserve the right to limit sales to certain regions or customers, refuse bulk or distributor orders, and update or discontinue any product at any time
We do not guarantee that our products will suit every skin type. Skin types vary, and we warmly recommend a patch test or a consultation with a skincare professional before use.
6. Billing, Orders, and Account Information
We may refuse or cancel orders at our discretion, limit orders per account, address, or payment card, and request updated billing or shipping information for verification purposes.
By placing an order, you agree to provide accurate, complete, and up-to-date billing and contact information, along with valid payment details. We may reach out to you via email or phone for order confirmations or if a transaction requires further review.
7. Third-Party Tools and Integrations
We may offer optional tools β such as a skin quiz or email opt-ins β powered by third-party services. These are provided "as is" with no warranty or endorsement from Skinaa. We kindly ask that you review the respective privacy policies and terms of those services before using them, as you do so at your own discretion.
8. Third-Party Links
Our website may contain links to payment processors, social media platforms, logistics providers, and partnered content. We are not responsible for the content, privacy practices, or policies of any external websites. Please use them at your own discretion.
9. User Content and Feedback
If you submit reviews, product ratings, images, testimonials, or comments, you grant Skinaa the right to use, publish, edit, or share them (with attribution) on our website or marketing platforms.
We reserve the right to remove any content we consider harmful, false, offensive, misleading, or in violation of copyright or trademarks. You remain responsible for the accuracy and legality of anything you submit.
10. Privacy Policy
Any personal data you share through our website is governed by our Privacy Policy, which explains how we collect, use, store, and protect your information in compliance with Indian law and the GDPR for EU residents.
11. Errors and Omissions
Our site may occasionally contain errors in pricing, product descriptions, stock availability, or shipping information. We reserve the right to correct such errors, cancel affected orders, and update information without prior notice. We are not obligated to honour incorrect information unless required by law.
12. Prohibited Uses
You may not use this website or its content:
- For unlawful, abusive, or deceptive activities
- To violate our intellectual property or the rights of others
- To spam, phish, or distribute malware
- To scrape, reverse-engineer, or attempt to hack our website
- To impersonate Skinaa or post misleading claims about our brand or products
Violation of this section may result in legal action and immediate termination of access.
13. Warranty Disclaimer and Limitation of Liability
Our products and services are provided "as is" and "as available." We make no warranties, express or implied, including regarding effectiveness on individual skin types, error-free functionality, or uninterrupted service.
Skinaa is not liable for:
- Personal allergic reactions or skin sensitivities
- Damages resulting from misuse of our products
- Any indirect or consequential losses, financial or otherwise
In any case, our maximum liability will not exceed the total amount paid for the relevant order.
14. Indemnification
You agree to indemnify and hold harmless Skinaa Private Limited, its affiliates, employees, and partners from any third-party claims or damages arising from your breach of these Terms or misuse of our website or products.
15. Severability
If any provision of these Terms is found to be unenforceable, it will not affect the validity of the remaining provisions. All other terms will continue to apply in full.
16. Termination
We may terminate your access to our website without notice in cases of breach of these Terms, suspicious activity, or misuse of our services. Termination does not release you from any payments or obligations incurred prior to it.
17. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, form the complete agreement between you and Skinaa regarding your use of our services. Any prior understandings, oral or written, are superseded by these Terms.
18. Governing Law
These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms shall be resolved under the jurisdiction of the courts of Jaipur, Rajasthan.
19. Changes to These Terms
We may revise these Terms at any time. Updates will be posted on this page with a new effective date. Your continued use of our website following any changes implies your acceptance of the updated Terms. We encourage you to review this page periodically.
20. Contact Us
If you have any questions or concerns about these Terms, we'd be happy to help. Please feel free to reach out to us:
Skinaa Private Limited π§ info@skinaa.com π +91 7300009735 π’ B4-176A, Basement, Near One Stop Cafe, Opp. Chitrakoot Stadium, Chitrakoot, Vaishali Nagar, Jaipur, Rajasthan β 302021, India